Something needs fixing.
Slow startup, software trouble, a new computer or an upgrade. Start with the device type and the symptoms you have noticed.
Explore computer supportThe AUREFACT service guide
A little clarity.
A confident next step.
Understand what we offer, how the work moves forward, and what to expect before you approve a service or make a payment.
01 / Where to begin
The right help
for what comes next.
You do not need to diagnose the problem or know the technical name for a feature. Tell us what is happening, what you want to achieve, and any important deadline.
Something needs building.
A first business website, a stronger online presence or a custom interactive experience. Share your goals, content and a few examples you like.
Explore website servicesSomething needs looking after.
Agreed website checks, updates and support after handoff. Choose an allowance that fits your actual needs and review the scope together.
Compare maintenance plans02 / Repair & IT support
A clear path from
pickup to return.
Computer services focus on southern Indiana. Pickup and return arrangements, location, timing and any travel charge are confirmed before an appointment. An inquiry is not a confirmed booking; please arrange a time before dropping off a device.
- Describe the issue.
Share the make/model if known, the symptoms, what changed recently, and whether the device is needed for an upcoming deadline. Leave passwords and personal files out of the message.
- Confirm intake and collection.
We agree the appointment and record the device, supplied accessories and visible condition. Back up important files when possible and explain any backup limitations before service.
- Review the findings and estimate.
Diagnostics help identify the problem. You receive the proposed scope and price, including any separately quoted parts, labor or software. Work and additional changes require your approval.
- Review the result and arrange return.
The handoff explains what was done, the final checks, any remaining limitations and the invoice. Return condition and acknowledgement are documented when the device is handed back.
| Service | Starting price | What to know |
|---|---|---|
| Computer diagnostic | $35 | Fee credits toward an approved repair of $75 or more; one diagnostic credit per device. |
| Computer tune-up | From $69 | Optimization and routine software checks; work beyond routine fixes is quoted separately. |
| Malware cleanup | From $89 | Standard cleanup and device security checks; data recovery or reinstall work is extra. |
| SSD / memory installation | From $55 | Installation labor. Hardware and data transfer are priced separately. |
| New PC setup | From $79 | Configuration, setup and updates. Data migration is quoted separately. |
| General support | $60 / hour | Authorized labor with a one-hour minimum. |
Parts, software, travel, data recovery and applicable tax are extra unless expressly included in your written estimate. A diagnostic identifies the next step; it does not guarantee that every device or file can be recovered.
Device access without storing passwords.
We do not require you to submit or leave a device password in a form, message or job record. Discuss a suitable access arrangement directly at intake. Do not send device PINs or account recovery codes.
03 / Websites & development
Defined scope.
Thoughtful delivery.
Website projects can be coordinated remotely. Discovery defines your audience, content, page structure and required functionality. Your proposal and statement of work establish the deliverables, price, milestones, revision allowance and handoff.
| Package | Starting price | Included scope |
|---|---|---|
| Landing page | From $499 | One page, client-supplied copy and one revision. |
| Starter business website | From $999 | Up to four pages, a basic form and two revisions. |
| Growth business website | From $1,799 | Up to seven pages and two revisions. |
| Custom interactive website | From $2,999 | Functionality and feature scope defined in the written proposal. |
Please prepare your business details, approved copy, logo, images you are authorized to use, and any existing website links. Client content is the starting point; content production, domains, hosting, paid services and complex features are extra unless included in your proposal. A working form needs an approved provider or backend.
Review requests are kept together so feedback can be handled in the agreed revision round. Additional development is $65/hour; advanced integrations are separately scoped at $90/hour after approval. New features or changes to an accepted scope need written agreement before work begins.
Know what happens at handoff.
See selected website work Your agreed handoff explains the finished site, ownership/access arrangements, operating instructions and any limitations or ongoing costs. Maintenance is an optional separate agreement, not an automatic enrollment.
04 / Ongoing care
Support that fits
the agreement.
Maintenance helps keep a website looked after after launch. The written agreement defines the systems covered, support hours, renewal and cancellation terms. These plans are not a promise of round-the-clock support.
| Plan | Monthly price | Agreed allowance |
|---|---|---|
| Essential | $49 / month | A monthly basic check; no editing time included. |
| Growth | $99 / month | The basic check plus up to one hour of agreed updates/support. |
| Pro | $199 / month | The basic check plus up to two hours of agreed updates/support. |
Hosting, subscriptions and other third-party fees are separate. Requests beyond your allowance or agreed scope are reviewed and priced before extra work begins. Unused support hours expire monthly unless your written agreement says otherwise. Share renewal or cancellation requests through your confirmed contact channel so the applicable terms can be checked.
05 / Payments, without surprises
Know what you’re
approving and paying.
A quote defines the work.
An estimate or proposal describes the intended scope, price, parts/labor classifications and terms. Approval authorizes that agreed work; an inquiry alone does not.
An invoice asks for payment.
An invoice identifies what is due, its due date, agreed payment instructions and any deposit or balance. Receiving an invoice does not mean that payment has been received.
A receipt records funds.
A confirmed payment is applied against the invoice. A partial payment leaves a remaining balance; a refund is recorded separately from the original receipt.
Website project milestones
The standard project schedule is 40% at the start, 30% at the build milestone and 30% on approval, unless your accepted proposal sets different terms. Each payment corresponds to an agreed milestone, not an automatic charge triggered by visiting this website.
- 40% — Start
Confirm scope, accept the agreement and pay the agreed initial deposit.
- 30% — Build milestone
Review the build progress against the milestone described in your proposal.
- 30% — Approval
Complete the agreed review, approval and handoff requirements.
Example only: a $999 project before extras and tax would be $399.60 / $299.70 / $299.70. Your written invoice controls the actual amount and due date.
How to pay safely
Online payments are not enabled on this website. Available methods and instructions will be agreed directly and shown on your invoice. No payment processor, including Stripe, is currently enabled. Cash, check or bank transfer may be arranged directly, and payment is recorded only after receipt is confirmed.
- Check the invoice first.
Confirm the recipient, invoice number, scope, amount and due date. If something does not match what you agreed, ask before paying.
- Use the agreed payment destination.
Only use payment instructions provided through your confirmed AUREFACT contact. Verify unexpected changes to bank instructions directly. Never send card numbers or bank passwords through a message.
- Keep your reference or receipt.
A browser page alone is not a payment receipt. If you believe an invoice was already paid, send the non-sensitive payment reference and ask for reconciliation before paying again.
Parts, software and applicable tax are separately identified where required. Due dates, deposits, approved changes, cancellations and refunds follow your written agreement and the applicable invoice. A refund is reviewed against that agreement; do not assume it is automatic.
Ask a billing question06 / Stay in touch
A useful message.
A human conversation.
Use “Message AUREFACT” for a short service request, or use the full intake form when the work needs more detail. A successful submission is saved in AUREFACT and returns a request number and private status link. It is not instant live chat, and it does not authorize a repair, start a subscription, or book a time.
Existing clients can also use the client portal to save contact details, start a service request, and view client-visible progress. Sign in through Supabase, then use the one-time private invitation AUREFACT provided. If you need an invitation or believe a link reached the wrong person, email AUREFACT directly.
If website submission cannot be confirmed, the message panel keeps an email draft available as a fallback. A draft is delivered only after you send it in your email app; look for the on-site request number before treating a website submission as received.
Share only what helps us do the work.
hello@theaurefact.comUse your name, contact details, device symptoms or website goals, and an invoice or job reference if you have one. Do not submit passwords, PINs, payment card data, recovery codes, identity documents or personal device files. Read the privacy notice before sharing information.
07 / Quick answers
Find the detail
you came for.
14 answers
Do I need to know which computer service I need?
No. Describe the symptoms and device type. A diagnostic can establish what is happening and whether a repair is practical. You will see the proposed work and estimate before it begins.
How does the $35 diagnostic credit work?
The diagnostic fee credits toward an approved repair of $75 or more, with one diagnostic credit per device. Confirm the eligible work and final scope in the written estimate. Parts, software and tax are extra unless included.
Can you collect and return my computer?
Pickup and return can be arranged for computer services in southern Indiana. Location, timing, availability and any travel fee must be confirmed directly. Do not leave a device or travel to a drop-off without a confirmed appointment.
What should I do before a repair appointment?
Back up important files when possible, describe the issue, and identify any supplied accessories. Tell us if you cannot make a backup. Do not include passwords or personal files in your inquiry; discuss any needed access arrangement directly at intake.
Will you do extra work without asking?
No. The approved scope defines the authorized work. New parts, extra labor or changed features need further agreement before they are performed. Keep your written estimate and approval history for reference.
What do I need to provide for a website?
Useful starting materials include business information, approved copy, branding, images you can use, required pages and examples of websites you like. Domains, hosting, content creation, custom features and paid services are separate unless the proposal includes them.
How do website revisions and additional requests work?
The landing-page package includes one revision; Starter and Growth include two. Collect feedback into the agreed review rounds. Extra pages, features or development outside the accepted scope require approval and may change the price or delivery date.
Can we work remotely, and how long will a project take?
Website discovery, reviews and handoff can be coordinated remotely. The schedule depends on the agreed scope, content readiness, feedback and availability. Share any deadline during discovery; a requested date is not guaranteed until it is confirmed in the project plan.
What is the 40 / 30 / 30 payment schedule?
It is the default website-project billing schedule: 40% at the start, 30% at the agreed build milestone and 30% at approval. The accepted proposal can set different terms. Check the actual amounts and due dates on your invoices.
Does a deposit or partial payment pay the whole invoice?
A deposit or partial receipt is applied to the agreed invoice or milestone. Any remaining balance stays due under the written terms. Keep a receipt or reference and ask if the balance does not match your records.
Can I pay on this website or send card details in a message?
No. Online payments and checkout are not enabled. Use only the payment instructions agreed directly and included with your invoice. Never put card numbers, bank credentials or payment authentication codes into a form or message.
Which monthly maintenance plan includes editing time?
Essential is $49/month for a basic check with no editing time. Growth is $99/month for up to one hour of agreed support; Pro is $199/month for up to two hours. Unused hours expire monthly unless agreed otherwise, and extra work requires approval.
How do cancellation and refund requests work?
Contact AUREFACT through your confirmed channel with the relevant invoice, project or maintenance reference. The accepted written terms determine notice, completed work, outstanding amounts and any refund. Do not assume a cancellation message has taken effect until it is acknowledged.
How do I know the website received my request?
A confirmed website submission displays an AUREFACT request number and a private status link. If an error appears and no request number is shown, keep your message and retry once safely or use the email fallback. Opening or copying an email draft alone does not send it.
No matching answer yet. Try another term or ask us directly.
A clear next step
Still have
a question?
Tell us what you need, which detail is unclear, or what you want to achieve. We’ll help you understand the practical next step.
hello@theaurefact.comService is by confirmed appointment. Written scope and terms govern the work.