EFFECTIVE NOVEMBER 15, 2026
Privacy notice
This notice explains how AUREFACT LLC handles information when you visit this website, use the client portal, or choose to contact us.
Information on this website
This website provides secure service-request submission and an optional client portal for saved contact information and client-visible service progress. Online checkout, analytics, and advertising tracking are not enabled. The public website can save an optional motion preference on your device. Do not enter passwords, device PINs, payment details, recovery codes, or sensitive device contents into an inquiry or portal field.
Portal identity and accounts
The client portal uses Supabase Auth for account creation, email confirmation, sign-in, session management, and password recovery. Supabase processes your email address and password for authentication. AUREFACT receives a verified account identifier, email address, and any display name you provide. The stable identifier connects your sign-in to the client record AUREFACT invited you to access. AUREFACT does not receive or store your password.
Information saved in the client portal
The portal may store your name, contact email, phone number, organization, service requests, website or computer-service progress, target dates, next steps, and client-visible updates. You may edit your contact profile. AUREFACT controls status and progress information. Portal fields must not be used for passwords, device PINs, payment-card or bank details, recovery codes, identity documents, private files, or confidential device contents.
Service requests and message delivery
When the website displays a request number, the contact and service information you supplied has been saved in AUREFACT’s owner-scoped service database. The private status link contains a secret token in the part of the URL after the “#”; browsers do not send that fragment as part of a normal page request, but anyone who receives the full link may be able to view the limited customer-visible status, so keep it private.
The message panel submits a short service request to the same system. If online submission cannot be confirmed, it may show an email draft as a fallback. Preparing, opening, or copying that draft does not deliver it; you must send it from your email application. Email delivery failures do not delete a service request that the website already confirmed as saved.
Email inquiries
If you send an email, the information you include is transmitted through your email provider and received through Zoho Mail. AUREFACT uses it to respond, understand the requested service, prepare an estimate, arrange an appointment, and maintain relevant business records. Email delivery is not guaranteed merely because a draft opened. Do not send confidential device contents or access credentials.
Hosting and external services
The website host, Supabase authentication service, and network providers may automatically process technical information such as IP address, browser or device details, request timestamps, identity assertions, and security logs to deliver and protect the site. Fonts and imagery load from this website; no external font service is contacted.
Service records and retention
If you become a customer, AUREFACT may retain portal records, contact information, estimates, approvals, invoices, service notes, and related communications as needed to perform the work, maintain business records, resolve questions, prevent misuse, and meet legal obligations. Repair access and permissions are governed by a separate authorization. Information is limited to authorized business use and is not sold for advertising. Portal invitations expire and can be replaced; portal records may remain while work is active and afterward when reasonably needed for those purposes.
Your choices
You may edit portal contact details or ask what information AUREFACT maintains about you. You may request a reasonable correction, account unlinking, or deletion, subject to records that must be retained for an agreement, transaction, security, or legal obligation. Contact AUREFACT if you believe an invitation reached the wrong person. This notice will be updated before enabling materially different features such as analytics, scheduling, file uploads, or online payments.
Questions
For privacy questions, contact hello@theaurefact.com. AUREFACT LLC is an Indiana limited liability company.